Box office: 033 33 202 895

PLAN YOUR VISIT

COVID-19 Update

We are closely monitoring the situation regarding the ongoing COVID-19 outbreak and would like to reassure our customers that the health and safety of all our customers, visitors and colleagues is a priority for us.
The current guidance from the UK Government is to keep theatres open as usual. We will continue to closely follow the situation and will respond to government advice and updates as and when they happen.
We continue to encourage all staff, visitors and customers to maintain good hygiene to help combat the spread of the virus and have increased the frequency and intensity of our building cleaning routine.
Performances and events will continue as scheduled until we are advised otherwise. We will contact all ticket holders and post on our social media if there is any change.
Refunds are not currently available, but we do offer an exchange service if you need to change to a different performance.
If you are an international visitor to the UK and your travel plans have had to be cancelled, please email  boxoffice@criterion-theatre.co.uk
https://solt.co.uk/about-london-theatre/press-office/theatres-stay-open-and-industry-unites-to-tackle-impact-of-coronavirus/

Security
Please note that bag checks are carried out for all patrons prior to their entry into the Foyer/Box Office. We would advise patrons to arrive no later than 30 minutes prior to the performance start time to allow for the extra security checks.

If you are bringing a group with you please ensure that all members of your group are aware of the bag check procedure and the recommended time to arrive to the theatre.

We very much appreciate patrons having their bags open as they reach our bag check staff member as it significantly speeds up the process for everyone involved.

We are not able to accommodate large bags or suitcases and advise patrons to bring with them only essential, handbag size, bags.

Only valid ticket holders will be admitted to the theatre.

Please note that we do not allow any hot food or alcohol purchased outside of the venue into the theatre. If you have alcohol with you these items can be kept at the Box Office for the duration of the performance and collected as you leave. Please make the staff member conducting the bag checks aware.

Latecomers
For the current production of ‘The Comedy About A Bank Robbery’ we will admit latecomers at a specific point of Act 1, approximately seven minutes into the performance. We cannot guarantee admittance to latecomers who arrive after that time, you may be asked to wait until the interval or taken to alternative seats at the back of the auditorium, if they are available, to avoid disturbing other patrons.

Food & Drink
We have two bars, the Greene Bar which is located on the Stalls level, and the larger Lord Attenborough Bar which is located on the Dress Circle level. In addition to this we have a small Coffee Bar on Dress Circle level where Nespresso coffee can be purchased.

Drinks can be taken from our bars into the auditorium if they are in a plastic glass or bottle. We also sell a range of snacks that include confectionary, Pringles and ice-creams.

Please note that programmes, selected drinks and ice creams can be purchased in advance when making your booking on our website, or added to booking if you would like to purchase as a gift.

Hospitality

For 2+
❖ Champagne, Prosecco, programmes and ice creams can be pre-paid either with your booking, or added to your booking at a later date. You will receive a voucher with your tickets that you hand in to the front of house/bar staff.

❖ If you wish to reserve a small area in the Greene Bar and have pre-paid items ready for you either before the performance or during the interval please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk. It is advised to contact at least seven days prior to your visit.

For 10+
❖ An area within the Lord Attenborough Bar can be reserved for your group with drinks, programmes and ice creams pre-ordered for before the performance and/or during the interval.
To arrange this please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk.
It is advised to contact at least seven days prior to your visit.

For 30+
❖ Private use of the Greene Bar can be arranged for groups of 30+ subject to a minimum bar spend. The bar spend amount varies depending on if you are visiting on a weekday performance or weekend performance. Canapes can be ordered for before the performance, with dessert canapes or ice creams during the interval.

To discuss the availability of the Greene Bar and cost please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk. It is advised to contact at least seven days prior to your visit.