Our staff are available to assist you during your visit. If you cannot find the information you require here or if you would like help in planning your visit, please contact our box office team on 0207 839 8811 or via email to [email protected]
Access Performances UNBELIEVABLE
Audio Described Performance of ‘Unbelievable’
Sunday 17th December 2pm.
Touch Tour Time TBC
Facilitated by VocalEyes.
Audio description conveys in vivid language (fitted between the dialogue) the visual elements of a performance that a blind or visually impaired person might otherwise miss. It is listened to through a discreet stethoset receiver so the performance can be enjoyed with sighted friends and family.
If you are already registered with us online and have selected 'I am an audio description user', you will be able to select the best available seats from the seating plan and receive the discounted access rate. The best seats will appear as stars.
For further information and assistance on booking please contact our box office on 020 7839 8811 or [email protected].
There is an induction loop system available in the foyer for the Box Office.
We have a Sennheiser infra-red hearing system that works in all part of the auditorium, although the signal is strongest when you are sitting in full sight of the Sennheiser emitters. It is advisable to discuss with Box Office prior to booking to ensure you are able to have the best experience.
How To Use
Upon arrival let any of our Front of House team know that you would like to use the Sennhesier system. We then have two options available to you;
1) A Sennheiser receiver that you would use alongside your hearing aid. Switch your hearing aid to the T position, and then wear the receiver necklace to enable the system to communicate with your hearing aids. You have adjustable volume control and the staff member will ensure it is set to the correct channel for you.
2) A Sennheiser in ear headset, with no hearing aid required. The headset should face forward to be able to receive the full signal and not be covered by anything such as scarves/ties/necklaces. You have adjustable volume control and the headset will automatically find the correct channel for you.
In the unlikely event that you should experience any problems with using your Sennhesier system please let any member of the Front of House team know and they will be happy to assist you.
In line with safety protocols all headsets and receivers are sanitised prior and after customer use.