Find us

The Criterion is on Piccadilly Circus south-east side, by The Shaftesbury Memorial Fountain (Eros).  The theatre entrance faces the statue.

Piccadilly Circus tube station, exit 4, brings you to the front of the theatre.    

Getting here
Arriving by Tube
● Piccadilly Circus (1 minute walk) - Piccadilly Line and Bakerloo Line
● Leicester Square (Approx 10 minute walk) - Piccadilly Line and Northern Line
● Green Park (Approx 10 minute walk) - Piccadilly Line and Victoria Line. This station has step free access to street level.

Arriving by bus
Regent street/St James  - outside Tesco
12, 88, 94, 453, N3, N15
Regent Street/ St James  - outside Tesco
6, 9, 139, 159, N9, N18, N97, N109, N136 
Haymarket/ Jermyn Street R - outside TigerTiger
6, 9, 139, N9, N15, N13

Driving There is limited street parking around the area with pay and display charges.  Please note that resident parking bays are not available for visitor parking.  The Congestion Charge is currently operational Monday to Sunday 7am - 10pm, including Bank Holidays.

The nearest car park is:

Q-Park Leicester Square
Whitcomb Street
London WC2H 7DT
Our theatre visitors can claim a discount on parking with validation of your parking ticket.  Please ask a member of staff during your visit.  For more information please visit: https://www.q-park.co.uk/en-gb/cities/london/leicester-square/

 

Accessibility

If you have any queries which are not answered here please contact us by email to admin@criterion-theatre.co.uk with contact details or from 19th April by phone on 0207 839 8811

Access Performances

We look forward to delivering relaxed and access performances when Step 4 of the Government's re-opening roadmap is reached.  Please keep an eye on our social channels for dates.

Wheelchairs

While we are open with the current social distancing restrictions, there is one wheelchair space in the back row of the Upper Circle. Wheelchair access is through the step free entrance beside the Stage Door in Jermyn Street, behind the theatre.

Hearing

There is an induction loop system in the foyer for the Box Office and a Sennheiser infra-red hearing system in all parts of the auditorium. Headsets are available for patrons from the Cloakroom.

Guide dogs

Assistance dogs are not allowed into the auditorium but theatre staff are able to look after up to two dogs per performance in the Theatre Manager’s office. We also provide occasional audio described performances - please contact the Box Office for dates and more information on 020 7839 8811.

WCs

There is one accessible lavatory on the Upper Circle, with step free access from Jermyn Street upon request.

Facilities

If you have any queries which are not answered here please contact us by email to admin@criterion-theatre.co.uk or from 19th April on 020 7839 8811.

Security

Please note that bag checks are carried out for all patrons prior to their entry into the Foyer/Box Office. We would advise patrons to arrive no later than 30 minutes prior to the performance start time to allow for the extra security checks.  

If you are bringing a group with you please ensure that all members of your group are aware of the bag check procedure and the recommended time to arrive to the theatre.

We very much appreciate patrons having their bags open as they reach our bag check staff member as it significantly speeds up the process for everyone involved.

We are not able to accommodate large bags or suitcases and advise patrons to bring with them only essential, handbag size, bags.

Only valid ticket holders will be admitted to the theatre.

Please note that we do not allow any hot food or alcohol purchased outside of the venue into the theatre. If you have alcohol with you these items can be kept at the Box Office for the duration of the performance and collected as you leave. Please make the staff member conducting the bag checks aware.

 

Late comers

Specific points where we can admit latecomers to the auditorium are determined for each production on when there is a suitable break which will minimise disruption to both the performers and the seated patrons.  Information on latecomers policy is available on the specific production page on this website.  We cannot guarantee admittance to latecomers who arrive after the official late comers point, you may be asked to wait until the interval or be taken to alternative seats at the back of the auditorium, if they are available, to avoid disturbing other patrons.
 

Parking vouchers

If you’re driving into the West End to see a show, take advantage of Q-Park’s Theatreland Parking Scheme saving 50% off off-street car parking charges for up to 24 hours. To qualify, simply present your Q-Park car park ticket for validation at the theatre and the car park machine will automatically charge you half price. Our nearest Q-Park car park is Trafalgar Square and the next nearest is Chinatown. Please note Leicester Square, Whitcomb Street is not currently part of this scheme.

For details of locations and prices please visit https://www.q-park.co.uk/en-gb/theatreland-participating-theatres

 

Cloakroom

Our cloakroom is currently closed due to security and Covid-19 secure considerations.  Consequently we are unable to accommodate large bags or suitcases and advise patrons to bring with them only essential, handbag size, bags.  There are a number of left luggage facilities in the Piccadilly Circus area -  location, availability and pricing information can be found through an internet search for local companies.

 

Lost & found

If you believe you have accidentally left something at the theatre, please contact Stage Door on 0207 839 8811. A log is kept of any item found at the end of each performance and it is stored in the theatre for 6 weeks. If you are unable to collect the item from the theatre after contacting Stage Door, postage of the item can be arranged. This may be subject to a postage fee.

 

Hospitality

While the theatre is operating socially distanced, we regret that we are unable to offer any hospitality packages. If government guidelines allow after the 21st June we will have the following options available;

For 2+

Champagne, Prosecco, programmes and ice creams can be pre-paid either with your booking, or added to your booking at a later date. You will receive a voucher with your tickets that you hand in to the front of house/bar staff.

If you wish to reserve a small area in the Greene Bar and have pre-paid items ready for you either before the performance or during the interval please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk. It is advised to contact at least seven days prior to your visit.

For 10+

An area within the Lord Attenborough Bar can be reserved for your group with drinks, programmes and ice creams pre-ordered for before the performance and/or during the interval.

To arrange this please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk.

It is advised to contact at least seven days prior to your visit.

For 30+

Private use of the Greene Bar can be arranged for groups of 30+ subject to a minimum bar spend. The bar spend amount varies depending on if you are visiting on a weekday performance or weekend performance. Canapes can be ordered for before the performance, with dessert canapes or ice creams during the interval.

To discuss the availability of the Greene Bar and cost please contact Emma Bentley, Theatre Manager, emma@criterion-theatre.co.uk. It is advised to contact at least seven days prior to your visit.

 

Food and Drink

 

 

 In line with government guidelines for the theatre reopening please note that we will be offering an in-seat service for any food, drinks or merchandise you would like to purchase.

Our bars will be closed to in person orders when you arrive at the theatre or during the interval, therefore please do make use of the text link you receive. You can forward this to other members of your party so they can place individual orders or you can order for your complete party should you wish. 

If you have ordered for pre-show, you will receive your order once your tickets have been scanned into the theatre and you have made your way to your seats. 

If you have ordered for interval, you will receive your order shortly after the start of the interval as staff make their way through the auditorium to you. 

If you have ordered any merchandise at the end of the performance, please wait in your seats and we shall bring your order to you.

Seating & views

The auditorium was built in 1874 and consequently has a number of pillars.

The extent of restriction or view limitation will vary depending on a production’s direction and set design. For specific ticket banding, prices and information on restricted view seats please refer to the individual production booking page.

In consultation with the producer and creative team, we check the view from all seats for each new production and set ticket prices accordingly.

View of theatre from the stage

Seating plan

Local offers

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Groups

The Criterion is re-opening under the current guidance for socially distanced auditorium seating.  Bookings may only be made for groups up to six persons all of whom must be in the same household or support bubble.

Group rates and hospitality packages will be re-introduced when the restrictions on auditorium seating is lifted. 

“It's just beautiful”

“An interior to be admired”

“Any seat in the house is a comfy one”

“I laughed so much my jaws ached”

“Less than a minute walk from Piccadilly Circus”

“Great place to see a show!”

“A lovely, intimate atmosphere”

“An utter delight”

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“It's just beautiful”

“An interior to be admired”

“Any seat in the house is a comfy one”

“I laughed so much my jaws ached”

“Less than a minute walk from Piccadilly Circus”

“Great place to see a show!”

“A lovely, intimate atmosphere”

“An utter delight”

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