Our staff are available to assist you during your visit. If you cannot find the information you require here or if you would like help in planning your visit, please contact our box office team on 0207 839 8811 or via email to firstname.lastname@example.org
We look forward to delivering relaxed and access performances for Amélie when Step 4 of the Government's re-opening roadmap is reached. Please keep an eye on our social channels for dates.
We have level access to the Upper Circle in the auditorium with space for 2 - 4 wheelchairs depending on size. If you would prefer to transfer to an auditorium seat we have seats available on this level. Access is via the step free entrance beside the Stage Door in Jermyn Street, at the rear of the building. On arrival at the front of the theatre one of our team will escort you to the Jermyn Street entrance or alternatively, on arrival at Jermyn Street, let our stage door keeper know you have arrived and one of our team will show you to the Upper Circle.
Please note during the current period when government restrictions require social distancing between bookings, our auditorium capacity is greatly reduced. Consequently we are only able to accommodate 1 or 2 wheelchair bookings per performance. Please contact the box office on 020 7839 8811 to check availability. We hope these restrictions will be lifted from 19th July 2021.
There is an induction loop system available in the foyer for the Box Office.
We have a Sennheiser infra-red hearing system that works in all part of the auditorium, although the signal is strongest when you are sitting in full sight of the Sennheiser emitters. It is advisable to discuss with Box Office prior to booking to ensure you are able to have the best experience.
How To Use
Upon arrival let any of our Front of House team know that you would like to use the Sennhesier system. We then have two options available to you;
1) A Sennheiser receiver that you would use alongside your hearing aid. Switch your hearing aid to the T position, and then wear the receiver necklace to enable the system to communicate with your hearing aids. You have adjustable volume control and the staff member will ensure it is set to the correct channel for you.
2) A Sennheiser in ear headset, with no hearing aid required. The headset should face forward to be able to receive the full signal and not be covered by anything such as scarves/ties/necklaces. You have adjustable volume control and the headset will automatically find the correct channel for you.
In the unlikely event that you should experience any problems with using your Sennhesier system please let any member of the Front of House team know and they will be happy to assist you.
In line with our Covid-19 safety protocols all headsets and receivers are sanitised prior and after customer use.