Accessibility
Our staff are available to assist you during your visit. If you cannot find the information you require here or if you would like help in planning your visit, please contact our box office team on 0207 839 8811 or via email to [email protected]
Access Performances for Titanique:
Audio Described, Captioned and BSL interpreted performances were held in Feb / March 2025.
Information regarding future dates will be posted here once confirmed.
Hearing Systems
Box Office/Foyer
There is an induction loop system available in the foyer for the Box Office.
Auditorium
We have a Sennheiser infra-red hearing system that works in all part of the auditorium, although the signal is strongest when you are sitting in full sight of the Sennheiser emitters. It is advisable to discuss with Box Office prior to booking to ensure you are able to have the best experience.
How To Use
Upon arrival let any of our Front of House team know that you would like to use the Sennhesier system. We then have two options available to you;
1) A Sennheiser receiver that you would use alongside your hearing aid. Switch your hearing aid to the T position, and then wear the receiver necklace to enable the system to communicate with your hearing aids. You have adjustable volume control and the staff member will ensure it is set to the correct channel for you.
2) A Sennheiser in ear headset, with no hearing aid required. The headset should face forward to be able to receive the full signal and not be covered by anything such as scarves/ties/necklaces. You have adjustable volume control and the headset will automatically find the correct channel for you.
In the unlikely event that you should experience any problems with using your Sennhesier system please let any member of the Front of House team know and they will be happy to assist you.
In line with safety protocols all headsets and receivers are sanitised prior and after customer use.
Assistance dogs
Assistance dogs are welcome. For ease of access and comfort, we recommend purchasing a seat on the end of a row or in a box. Alternatively we can provide a dog sitting service during the performance. Please contact the Theatre Manager on 0207 839 8811 or at [email protected] for further information.
WCs
There is one accessible lavatory on the Upper Circle, with step free access from Jermyn Street.
Additional facilities are available on Dress Circle level.
Booking Tickets
Please contact our box office team directly on 0207 839 8811 or on [email protected] to make your booking. Our team will ensure you are booked into the best available seats for your requirements. Access rate tickets are available for the access patron and one companion ticket.
For in person bookings, we have step free access to our foyer box office with a low level counter.
Limited Mobility
The auditorium is situated below street level with step free access only available to the Upper Circle. Dress Circle is one further level down and the Stalls three levels below Jermyn Street level, and four floors below Piccadilly Circus. Via the main entrance stairway there are 23 steps down to the Upper Circle, 32 steps down to the Dress Circle and 54 steps to the Stalls. Unfortunately we do not currently have a lift facility in the Grade II listed building. We can offer alternative access via our fire exit stairways to all levels via Jermyn Street upon request. Although there are still steps they are reduced and are not part of the ornate curved stairway of our main entrance. Please speak to a member of our front of house team on arrival or contact us on 020 7839 8811 in advance of your visit.
Bars, Confectionery and Merchandise
Our bars are situated on the Dress Circle and Stalls auditorium levels. Please note from Tuesday 26th August to Sunday 12th October the Lord Attenborough Bar on the Dress Circle level is closed for refurbishment. Drinks may be taken into the auditorium and our staff can offer assistance purchasing beverages if customers are unable to access the bar areas. You can also pre-order via our CrowdEngage pre-show text sent out on the day of your booking to pre-order for at seat service.
Parking
For information about blue badge parking in Westminster please visit www.parkingforbluebadges.com
Our nearest Q-Park car park is at Whitcombe Street, Leicester Square.
The Society of London Theatres and Q-Park offer a discounted Theatreland parking scheme offering 50% discount. Details of participating car parks and how to obtain the discount are available via the website:
Society of London Theatre (q-park.co.uk)
Please note: book your parking in advance of your visit to qualify for the discounted rate.
Edit Access Information
Please let us know about your access requirements by selecting from the options below, then clicking the 'Update' button.
The Criterion Theatre is an underground theatre and the main access to all levels is via stairs (Stalls 54 stairs, Dress Circle 32 stairs, Upper Circle 23 stairs). Unfortunately we do not have a lift, however we can provide step free access to the Upper Circle and reduced step access to the Dress Circle and Stalls upon request.
For more information about the venue please find our access information here.