Covid-19 Secure

Welcome back

We look forward to welcoming you to the Criterion Theatre to enjoy the performance in a safe environment.

The safety and well being of our audiences, company and staff remains our priority. We will continue to operate a number of Covid-19 secure measures and appreciate your co-operation and respect for the changes we have made to our normal theatre operations. These measures are in place both for your and your fellow venue users safety.

We have been awarded the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

Please do not attend the venue if you

Believe you may be infected with COVID-19;

Have tested positive for COVID-19

View the BSL version of the 'See It Safely' video
View the AD version of the 'See It Safely' video

Important information

Tickets

We will be ensuring you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – please contact the box office on [email protected].

In order to minimise queuing we will be issuing e-tickets instead of paper tickets. If you experience any issues with your e-tickets or have no option to receive them, please contact box office.

E-Tickets and Pre-show Text

On the day of the performance you will receive a text which will include your e-tickets to be scanned by our FOH team when you enter the foyer. The text will also provide a link for you to pre-order drinks and merchandise for collection in the Lord Attenborough Bar either on arrival or for the interval. Please have your tickets ready to be scanned and forward on to any other members of your party if they will be arriving separately. You will not be able to enter the theatre foyer without a valid ticket.

Face Coverings

We recommend to wear a face covering in crowded areas during your visit to The Criterion - including during the performance if you wish.

Hand Sanitiser

Hand sanitiser stations are in place throughout the venue. Please use these on entry and throughout your visit.

Please also wash your hands frequently for a minimum of 20 seconds.

Social Distancing

You can select seats directly from the seating plan and there are no limits on the number of seats you can book.

There are certain seating areas, such as sitting in a box or in dress circle slip seats which will naturally be a socially distanced option if that is your preference. To find out about these seats, please contact our box office team on 020 7839 8811 or email [email protected] Please note our onsite box office is closed on Mondays.

Ventilation

The theatre has a ventilation system which draws fresh air straight into the theatre from our roof. As part of our re-opening preparation we have also upgraded the filter system on the air intake.

Timed Entry

You will be allocated a time slot for entry to the venue to avoid queues and congestion in our foyer area.

All members of your party should arrive together, if a member of your party will be delayed please make sure they have an e-ticket available to them.

Contactless Payment

Contactless payments are available throughout the venue. All tickets will be sent to you in advance as e-tickets, there will be no collection from the box office.

Professional Cleaning

Our venue is professionally cleaned with additional enhanced cleaning procedures in place for high touch points and between performances.

Covid-19 Frequently Asked Questions

Can I bring a group?

Group bookings should be made by contacting our Box Office team at [email protected].

Will I be able to buy refreshments at the venue?

You will be sent an option to pre order drinks, refreshments and merchandise prior to arrival via a text message from us on the day of the performance, your order will then be available to collect from The Lord Attenborough Bar. You can arrange a drink for arrival and the interval.

Please note that we do not allow any hot food or alcohol purchased outside of the venue into the theatre. If you have alcohol with you these items can be kept at the Box Office for the duration of the performance and collected as you leave. Please make the staff member conducting the bag checks aware.

Will the cloakroom be open?

No, our cloakroom will not be open. Please keep your belongings to a minimum. Bag checks will be performed on arrival as usual.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and will adapt our arrangements as the guidelines change. If any changes affect your booking we will contact you as soon as we can.

What do I do if I have symptoms or have been asked to isolate?

You should not attend if you, or another member of your household test positive. Information on current government guidance; https://www.nhs.uk/conditions/coronavirus-covid-19. If you let us know in advance of your booking date, you will be offered an exchange to an alternative performance for any unusable tickets in your booking.

Will there still be provisions for people using wheelchairs?

Yes, spaces are available in the Upper Circle as usual. Wheelchair access is through the step free entrance beside the Stage Door in Jermyn Street. Please contact our box office on 020 7839 8811 or email [email protected] for more information and to book your tickets.

If you would like to transfer to a seat please contact the box office for a full range of options available: [email protected].

How can I get to the theatre?

Please do allow plenty of time to get to the venue.

Full details of how to find us are here http://www.criterion-theatre.co.uk/your-visit/location-map

2024 CRITERION THEATRE TRUST

REGISTERED CHARITY NO. 1014891

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