Covid-19 Secure

Welcome back

We look forward to welcoming you back to the Criterion Theatre to enjoy the performance in a safe environment.

The safety and well being of our audiences, company and staff remains our priority.  We will continue to operate a number of Covid-19 secure measures and appreciate your co-operation and respect for the changes we have made to our normal theatre operations.  These measures are in place both for your and your fellow venue users safety.  

We have been awarded the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

 

Please do not attend the venue if you

Believe you may be infected with COVID-19;

Have experienced symptoms in the last 10 days;

Have been in close proximity to anyone who has experienced symptoms in the last 10 days;

Have arrived in England in the last 10 days and are therefore required to self-isolate

or have been instructed to self-isolate.

View the BSL version of the 'See It Safely' video
View the AD version of the 'See It Safely' video

Important information

Tickets

We will be ensuring you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party feels ill, there’s no need to worry. If your performance is less than 24 hours away please contact the box office on boxoffice@criterion-theatre.co.uk.

Any individual who considers themselves to be clinically extremely vulnerable or who is in the same household or support bubble as someone who considers themselves to be clinically extremely vulnerable should make their own assessment as to if they wish to attend performances following current Government advice.  Please note you may be seated next to, immediately in front of or behind audience members who are not part of your booking group.

In order to minimise queuing we will be issuing e-tickets instead of paper tickets. If you experience any issues with your e-tickets or have no option to receive them, please contact box office.

E-Tickets and Pre-show Text 

On the day of the performance you will receive a text which will include your e-tickets to be scanned by our FOH team when you enter the foyer.  The text will also provide a link for you to pre-order drinks and merchandise for collection in the Lord Attenborough Bar either on arrival or for the interval.  Please have your tickets ready to be scanned and forward on to any other members of your party if they will be arriving separately. You will not be able to enter the theatre foyer without a valid ticket.

Face Coverings

In line with government guidance with regards to face covering indoors, we require face coverings to be worn during your time with us - including during the performance - this measure helps to protect you, your fellow audience members, our staff and the Amélie company. You may remove the face covering as briefly as possible for eating and drinking. If you have an exemption from wearing a face covering please contact us on admin@criterion-theatre.co.uk ahead of your visit.  It will help our front of house staff and fellow audience members if you have visible your badge or exemption lanyard.

Hand Sanitiser

Hand sanitiser stations are in place throughout the venue. Please use these on entry and throughout your visit.

Please also wash your hands frequently for a minimum of 20 seconds.

Social Distancing

In line with government guidelines, from 19th July performances will no longer be socially distanced as the limit on capacity and social distancing rules are lifted.   As we are able to open at full capacity you may be sitting next to other people.

You can select seats directly from the seating plan and there are no longer limits on the number of seats you can book.

We will continue to ask you to maintain a safe social distance if queuing to take your seats or when using any of our facilities and to follow our one way systems as you move around the theatre.  You may need to pass someone to take your seat in a row.  We continue to require face coverings to be worn during your visit.

There are certain seating areas, such as sitting in a box or in dress circle slip seats which will naturally continue to be a socially distanced option if that is your preference.  To find out about these seats or for more information on the move to fuller capacity without socially distancing, please contact our box office team on 020 7839 8811 or email boxoffice@criterion-theatre.co.uk  Please note our onsite box office is closed on Mondays.

 

Ventilation

The theatre has a ventilation system which draws fresh air straight into the theatre from our roof.  As part of our re-opening preparation we have also upgraded the filter system on the air intake and installed air purifying units - you will see these in the Ladies and Gents toilet areas.

 

Timed Entry

You will be allocated a time slot for entry to the venue to avoid queues. If you are delayed and miss your time slot you may be asked to wait outside before we can allow entry.

All members of your party should arrive together, if a member of your party will be delayed please make sure they have an e-ticket available to them.

Contactless Payment

Contactless payments only throughout the venue. All tickets will be sent to you in advance as e-tickets, there will be no collection from the box office.

Professional Cleaning

Our venue is professionally cleaned with additional enhanced cleaning procedures in place for high touch points and between performances.

Test & Trace

NHS Test & Trace QR Check In is available.  Although not now compulsory we do recommend you check in on entering the theatre.

                                                                                        

 

Covid-19 Frequently Asked Questions

Can I bring a group?

Group bookings should be made by contacting our Box Office team at boxoffice@criterion-theatre.co.uk

Will I be able to buy refreshments at the venue?

You will be sent an option to pre order drinks, refreshments and merchandise prior to arrival via a text message from us on the day of the performance, your order will then be available to collect from The Lord Attenborough Bar.  You can arrange a drink for arrival and the interval.

Please note that we do not allow any hot food or alcohol purchased outside of the venue into the theatre. If you have alcohol with you these items can be kept at the Box Office for the duration of the performance and collected as you leave. Please make the staff member conducting the bag checks aware.

Will the cloakroom be open?

No, our cloakroom will not be open. Please keep your belongings to a minimum. Bag checks will be performed on arrival as usual.

What happens if the Government changes the Covid-19 guidance?

We’re constantly checking Government guidance and will adapt our arrangements as the guidelines change.  If any changes affect your booking we will contact you as soon as we can.

If Government social distancing guidance changes and we are required to decrease or permitted to increase the capacity on the performance you are attending, we may need to move you to different seats to accommodate the changes in the auditorium lay out.  We will notify you of such changes and if the move is to seats of a lower value we will offer you the opportunity to transfer to a different performance as available or refund the difference in value from your original booking.  

Want to know more?

You can find out more about the See It Safely campaign here https://officiallondontheatre.com/see-it-safely/.

More information about the government guidance we are following can be found here: Events and attractions - Working safely during coronavirus (COVID-19): guidance from Step 4 - Guidance - GOV.UK (www.gov.uk)

 

 

What do I do if I have symptoms or have been asked to isolate?

You should not attend if you, or another member of your household, develop any symptoms of Coronavirus in the 10 days prior to your visit. You will be offered an exchange to an alternative performance for any unusable tickets in your booking (where you let us know in advance that you cannot attend), giving you peace of mind when you book.

Will there still be provisions for people using wheelchairs?

Yes, spaces are available in the Upper Circle as usual. Wheelchair access is through the step free entrance beside the Stage Door in Jermyn Street. Please contact our box office on 020 7839 8811 or email boxoffice@criterion-theatre.co.uk for more information and to book your tickets.

If you would like to transfer to a seat please contact the box office for a full range of options available: boxoffice@criterion-theatre.co.uk.

How can I get to the theatre?

Please do allow plenty of time to get to the venue for your specific entry time. You can find this on your ticket. If it is possible please do walk or cycle part of the way.

If travelling by public transport it is recommended that you check your journey ahead of your visit as there may have been changes to your route.

Please wear a face covering for the duration of your journey on public transport as as you approach the theatre.

Full details of how to find us are here http://www.criterion-theatre.co.uk/your-visit/location-map

What should I do if I become unwell after my theatre visit?

If you start to feel unwell and display symptoms of Covid-19 after your visit you should follow government guidance regarding isolation, testing and notifiying NHS Test & Trace  https://www.nhs.uk/conditions/coronavirus-covid-19. 

If you then test positive, NHS Test & Trace will ask you where you have been recently and who you have seen. They will advise anyone with whom you may have been in close contact and let them know what they should do next.

In addition, you can contact us by email: admin@criterion-theatre.co.uk

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