Access Information

TICKETS

Tickets for patrons with access needs can be booked directly with the Criterion Theatre Box Office, either in person or by calling 020 7839 8811 and requesting to speak to the Box Office.

Discounts are available for all disabled customers and one companion.

AUDITORIUM

The auditorium of the Criterion Theatre is located below street level.

There are 54 stairs down the Stalls level, 32 stairs down to the Dress Circle level, and 23 stairs to the Upper Circle.

Unfortunately there is no lift in the theatre, although step free access is possible to the Upper Circle level upon request.

WHEELCHAIRS

There are two wheelchair spaces in the back row of the Upper Circle.

Wheelchair access is through the step free entrance beside the Stage Door in Jermyn Street, behind the theatre.

HEARING

There is a portable induction loop available at the Box Office and a Sennheiser infra-red hearing system in all parts of the auditorium. Headsets are available for patrons from the Cloakroom. We also provide occasional sign language interpreted performances.

TOILETS

Male and Female toilets are located on far side of the auditorium between the Stalls and Dress Circle levels.

ACCESSIBLE TOILET

There is one accessible toilet on the Upper Circle, with step free access from Jermyn Street upon request.

 

GUIDE DOGS

Assistance dogs are not allowed into the auditorium but theatre staff are able to look after up to two dogs per performance in the Theatre Manager’s office.

 

BARS

The Stalls Bar and Greene Bar (Dress Circle) are only accessible via stairs. Drinks can be brought to customers in the auditorium. Drinks may be taken inside the auditorium in plastic cups.

FURTHER INFORMATION

For further information please contact the Theatre Manager on 020 7839 8811.

If you require any assistance during your visit to the Criterion Theatre please contact the Duty Manager.

ACCESSIBILITY TIMING - THE 39 STEPS

For information regarding possible issues that could cause a patron alarm or distress during the performances of 'The 39 Steps' please download the following attachment:

Accessibility_Timings_The_39_Steps.doc

Please note that this document contains spoilers for the performance.